Privacy Policy

At Surat Textile Co., we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or engage with us in any way. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

We collect various types of personal information to provide you with an enhanced shopping experience:

  • Personal Identification Information: This may include your name, email address, phone number, billing and shipping addresses, payment information, and other details you provide during account registration, checkout, or customer service interactions.
  • Payment Information: When making a purchase, we may collect payment card details (though payments are processed securely by third-party providers, and we do not store full payment card details).
  • Website Usage Data: We collect information about how you interact with our website, including browsing history, time spent on pages, links clicked, and your IP address.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. These help us remember your preferences, improve functionality, and analyze website traffic.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Process Orders: To fulfill your orders, deliver products, and communicate about your purchases.
  • To Improve Our Services: To analyze user behavior and improve our website, product offerings, and customer service.
  • To Communicate with You: To send order confirmations, shipping updates, promotional emails (with your consent), and respond to customer service inquiries.
  • To Personalize Your Experience: To offer personalized content, product recommendations, and advertisements based on your preferences and browsing history.
  • To Comply with Legal Requirements: We may use your information to comply with applicable laws and regulations.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, shipping products, or performing other services on our behalf. These third parties are obligated to keep your information confidential and only use it for the services they provide to us.
  • Legal Compliance: We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or investigate potential fraud.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use secure encryption protocols to protect sensitive data, such as payment information, during transmission. However, no data transmission method over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

You have certain rights regarding your personal data:

  • Access and Update: You can access, update, or correct your personal information by logging into your account or contacting us directly.
  • Opt-out of Communications: You can opt out of receiving promotional emails by following the unsubscribe link in the email or contacting us directly.
  • Delete Your Account: You can request the deletion of your account or personal data by contacting us. Please note that we may retain some information as required by law or for legitimate business purposes.

6. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our records.

8. International Transfers

If you are accessing our website from outside the country where we are based, please be aware that your data may be transferred to, stored, and processed in a jurisdiction where data protection laws may differ from your country of residence.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

Surat Textile Co.
support@surattextileco.com
+91 80008 70027

Effective Date: 27 March, 2025